Terms & Conditions

1. **Introduction:**

   – This section introduces the purpose of the terms and conditions, which is to govern the use of the online e-commerce website operated by our company for the sale of Dell laptops and Accessories.

2. **Agreement to Terms:**

   – Users are required to agree to these terms and conditions before accessing or using the website and purchasing products. Non-compliance means they are not permitted to use the website or make purchases.

3. **Products:**

   – This section clarifies that the availability of Dell laptops on the website may vary and the company reserves the right to change product specifications, pricing, and availability without prior notice.

  • **Availability:**
    • This section states that the availability of Dell laptops on the website may vary, indicating that not all products may be in stock at all times.
  • **Changes to Specifications, Pricing, and Availability:**
    • The company reserves the right to modify product specifications, pricing, and availability without prior notice. This ensures flexibility in adapting to market changes or product updates.
  • **Notification of Changes:**
    • While changes may occur, customers are not typically notified in advance. Instead, they are advised to regularly check the website for the most up-to-date information on product availability and pricing.
  • **Customer Awareness:**
    • Customers are encouraged to review product details, including specifications and pricing, before making a purchase. This ensures they are fully informed about the products they intend to buy.
  • **Fair Pricing:**
    • The company commits to fair pricing practices, ensuring that prices are competitive and reasonable within the market.
  • **Product Images and Descriptions:**
    • The website typically provides images and descriptions of the products to help customers make informed purchasing decisions. However, these visuals and descriptions may not always be entirely accurate due to factors like screen resolution or product updates.
  • **Resale Restrictions:**
    • While not explicitly mentioned in this section, the terms and conditions may include clauses prohibiting the resale of Dell laptops purchased from the website for commercial purposes. This helps prevent unauthorized reselling and ensures that customers buy products for personal use only.

4. **Pricing:**

   – Prices listed on the website are subject to change without notice and are inclusive of applicable taxes unless otherwise stated.

  • **Dynamic Pricing:**
    • Prices for Dell laptops listed on the website are subject to change without prior notice. This flexibility allows the company to adjust prices in response to market conditions, product availability, or other factors.
  • **Inclusive Taxes:**
    • Unless stated otherwise, all prices listed on the website are inclusive of applicable taxes. This ensures transparency for customers regarding the total cost of their purchases.
  • **Currency and Payment Method:**
    • Prices are typically listed in the local currency of the website’s operating region. Accepted payment methods for completing purchases are clearly indicated, ensuring convenience for customers.
  • **Price Accuracy:**
    • While the company strives to maintain accurate pricing information on the website, occasional errors may occur. In such cases, the company reserves the right to correct any inaccuracies and adjust prices accordingly.
  • **Promotional Pricing:**
    • The website may offer promotional pricing or discounts on Dell laptops from time to time. Any promotions or discounts will be clearly stated, along with their terms and conditions.
  • **Price Matching:**
    • While not always included in the terms and conditions, some e-commerce websites may offer price matching policies, where they match the prices of competitors for identical products. If applicable, the terms and conditions would outline the criteria and process for price matching.

5. **Orders:**

   – Users confirm their legal capacity to enter into contracts by placing an order on the website. The company retains the right to refuse or cancel any orders at its discretion.

  • **Placing Orders:**
    • Customers can place orders for Dell laptops through the website’s online shopping interface. By completing the order process, customers confirm their intention to purchase the selected products.
  • **Legal Capacity:**
    • By placing an order, customers confirm that they are legally capable of entering into binding contracts. This ensures that only individuals of legal age and capacity make purchases through the website.
  • **Order Confirmation:**
    • Upon successful submission of an order, customers typically receive an order confirmation email or notification. This serves as acknowledgment that the order has been received by the company.
  • **Order Review:**
    • Customers are advised to review their orders carefully before completing the purchase. This includes verifying the selected products, quantities, and shipping details to ensure accuracy.
  • **Order Acceptance:**
    • The company reserves the right to refuse or cancel any orders at its discretion. This may occur if the ordered products are out of stock, if payment cannot be processed, or if there are other valid reasons for cancellation.
  • **Cancellation by Customers:**
    • Depending on the company’s policies, customers may have the option to cancel their orders within a 7 days of  time frame after placing them. Any applicable cancellation fees or conditions would be outlined in the terms and conditions.
  • **Modification of Orders:**
    • Similarly, customers may have the option to modify their orders within a one day time period after submission. This could include changing the quantity of products ordered or updating shipping information.
  • **Communication Regarding Orders:**
    • Throughout the order fulfillment process, the company may communicate with customers via email or other means to provide updates on the status of their orders. This could include notifications of order processing, shipping, or delivery.

6. **Payment:**

   – Payment for products is required at the time of purchase. The accepted payment methods are listed, ensuring transparency for customers.

  • **Payment Methods:**
    • Customers can make payments for Dell laptops through various accepted payment methods, such as credit cards, debit cards, PayPal, bank transfers, or other electronic payment options. The specific payment methods accepted by the website are typically listed during the checkout process.
  • **Payment Authorization:**
    • By completing the payment process, customers authorize the website to charge the total amount due for the purchased Dell laptops to the selected payment method. This confirms the customer’s intention to purchase the products.
  • **Payment Security:**
    • The website employs industry-standard security measures to protect customers’ payment information during transactions. This include encryption technologies and secure payment gateways to safeguard sensitive data.
  • **Payment Confirmation:**
    • Upon successful payment processing, customers typically receive a payment confirmation email or notification. This serves as acknowledgment that the payment has been received and the order is being processed.
  • **Payment Currency:**
    • Prices for Dell laptops listed on the website are typically displayed in the local currency of the operating region. Payment is required in the specified currency, and any currency conversion fees or charges are the responsibility of the customer.
  • **Payment Processing Fees:**
    • Depending on the selected payment method, customers may be subject to additional processing fees or charges. These fees, if applicable, are typically disclosed during the checkout process or in the terms and conditions.
  • **Payment Disputes:**
    • In the event of payment disputes or unauthorized charges, customers are advised to contact the website’s customer support team for assistance. The website may provide a process for resolving payment-related issues in accordance with applicable laws and regulations.

7. **Delivery:**

   – Delivery times are estimates, and the company does not guarantee specific delivery times. Once products are delivered to the carrier, the risk of loss and title transfers to the customer.

  • **Shipping Methods:**
    • Dell laptops are typically shipped to customers using various shipping methods, such as standard shipping, expedited shipping, or express shipping. The available shipping options and associated delivery times are usually displayed during the checkout process.
  • **Delivery Addresses:**
    • Customers are responsible for providing accurate and complete delivery addresses during the checkout process. Failure to provide correct delivery information may result in delayed or undeliverable shipments, for which the customer assumes responsibility.
  • **Delivery Times:**
    • Estimated delivery times for Dell laptops are provided during the checkout process and are based on factors such as shipping method, destination, and product availability. These delivery times are estimates only and are not guaranteed.
  • **Shipping Charges:**
    • Shipping charges for Dell laptops are typically calculated based on factors such as shipping method, destination, and order value. Customers are informed of any applicable shipping charges during the checkout process before completing their purchase.
  • **Delivery Tracking:**
    • Once an order has been shipped, customers may receive a shipping confirmation email or notification containing tracking information. This allows customers to track the progress of their delivery and monitor its estimated arrival time.
  • **Delivery Acceptance:**
    • Upon delivery of Dell laptops, customers are required to inspect the packaging for any signs of damage or tampering before accepting the delivery. If any damage is observed, customers should notify the delivery carrier and the website’s customer support team as soon as possible.
  • **Delivery Responsibilities:**
    • Once Dell laptops are delivered to the designated shipping address, the risk of loss and title transfers to the customer. It is the customer’s responsibility to ensure the safe receipt of the delivery and to follow any applicable procedures for accepting or rejecting the shipment.

8. **Returns and Refunds:**

   – The company follows Dell’s standard return and refund policy. Customers are directed to Dell’s website for detailed information on returns and refunds.

  • **Return Eligibility:**
    • Customers may be eligible to return Dell laptops purchased from the website within a 7 days of return period.
  • **Reasons for Returns:**
    • Customers may initiate returns for Dell laptops due to reasons such as product defects, damage during shipping, or dissatisfaction with the product. The specific reasons for returns and any associated conditions are typically detailed in the terms and conditions or the website’s return policy.
  • **Return Authorization:**
    • Before initiating a return, customers are usually required to obtain authorization from the website’s customer support team. This may involve submitting a return request through the website’s online portal or contacting customer support directly.
  • **Return Process:**
    • Once return authorization is obtained, customers can typically return Dell laptops by following the instructions provided by the website. This may involve packaging the product securely, affixing a return shipping label, and arranging for return shipping through a designated carrier.
  • **Refund Eligibility:**
    • Upon receipt and inspection of the returned Dell laptop, customers may be eligible for a refund of the purchase price. Refund eligibility is typically subject to compliance with the terms and conditions or the website’s return policy, including any applicable return fees or restocking charges.
  • **Refund Processing:**
    • Refunds for returned Dell laptops are typically processed within a specified timeframe after the returned product is received and inspected by the website. The refund amount may be credited back to the original payment method used for the purchase, minus any applicable fees or charges.
  • **Refund Disputes:**
    • In the event of a dispute regarding a refund, customers are advised to contact the website’s customer support team for assistance. The website may provide a process for resolving refund-related issues in accordance with applicable laws and regulations.

9. **Warranties:**

   – Dell laptops are sold with the standard manufacturer’s warranty. Customers are advised to refer to the warranty information provided with the products for details.

  • **Manufacturer’s Warranty:**
    • Dell laptops sold through the website typically come with a standard manufacturer’s warranty provided by Dell. This warranty covers defects in materials and workmanship for a specified period from the date of purchase.
  • **Warranty Coverage:**
    • The manufacturer’s warranty for Dell laptops typically covers repairs or replacement of defective parts or components. The specific coverage and duration of the warranty may vary depending on the model of the laptop and regional warranty policies.
  • **Warranty Registration:**
    • Customers may be required to register their Dell laptops with Dell’s warranty service after purchase to activate the warranty coverage. This registration process may involve providing proof of purchase and other necessary information.
  • **Warranty Limitations:**
    • The manufacturer’s warranty for Dell laptops may have certain limitations or exclusions, such as damage caused by accidents, misuse, or unauthorized modifications. Customers are advised to review the warranty terms and conditions carefully for details.
  • **Warranty Claims:**
    • In the event of a defect covered by the manufacturer’s warranty, customers can typically file a warranty claim with Dell’s customer support team. This may involve providing proof of purchase, describing the issue, and following any instructions provided by Dell.
  • **Warranty Repairs:**
    • If a warranty claim is approved, Dell may arrange for repairs or replacement of the defective parts or components of the laptop. Warranty repairs are typically performed by authorized service centers or technicians appointed by Dell.
  • **Warranty Transferability:**
    • Depending on Dell’s warranty policies, the manufacturer’s warranty for Dell laptops may be transferable to subsequent owners if the laptop is sold or transferred during the warranty period. However, certain conditions or restrictions may apply.

As our company is an Exclusive Dell Store, we are bind to Dell Terms and Conditions too for more information check on the below link:

https://www.dell.com/learn/in/en/incorp1/terms-conditions-of-services-support

https://www.dell.com/en-in/lp/return-policy

Return Policy:

If you are an end user customer and wish to return a product that you have directly purchased from Dell in India, we are happy to offer an exchange or refund, provided the products are returned to Dell within 14 calendar days from the date of delivery. Unfortunately, we cannot accept changes to an Order once it is submitted. Please note that the Right to Cancel/Return only applies to Home customers buying directly from Dell.

Dell values its relationship with you and offers you the option to return most products purchased directly from Dell.  More details below.

  • Our return policy is 14 days from the date of delivery. You must initiate the return within this time.
  • For approved returns, Dell will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. View more details on restocking fees below.
  • Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.
  • Ship your return in time for us to receive it within 14 days of authorization or your refund or credit may be reduced or eliminated.
  • Special conditions apply for products purchased in a bundle or during a promotion. See “Promotional Items” section below.
  • For all purchases not made directly from Dell, please check the return policy of the location from which you purchased your product.
  • All returns must be made in the same country in which the purchase was made.
  1. Exclusions:
  • You cannot return software at any time, unless the software you are authorized to return is:
    • An operating system or application that Dell installed on a returnable product that you are returning within that product’s return period.
    • Software on physical media such as a DVD or CD that you have not opened or removed from its sealed package.
    • Software delivered electronically for which you have not accepted the license agreement or other applicable terms.
  • Products that are not eligible for return at any time include:
    • APEX, data storage, data protection, converged infrastructure, hyperconverged infrastructure, and networking products
    • Dell Wyse™ and Wyse-branded products Non-Dell-branded enterprise hardware and software products
    • Customized products
    • Volume licenses:
      • Unless you have specifically agreed otherwise in your written agreement with Dell, there is no right of return for software purchased under any type of volume license arrangement.
  • Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale, or other impermissible activity.
  1. Re-stocking Fees:
  • Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell will charge a restocking fee of 15% of the purchase price paid, plus any applicable sales tax for all Refund cases.
  1. Promotional Items:
  • Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated. Depending on the promotion, Dell may deduct the value of the discount, promotional item or Cash back you received for the return of the purchased item. Examples of these kinds of discounts and promotions include:

          “Buy a computer and get a headset free.”

          If you return the computer but keep the headset, Dell may reduce your refund or credit by the value of the headset.

 

After you get a system pick up email confirmation from Dell:

All products should be in as-new condition. In particular review “A note about operating systems” at the end of this policy.

  • Back up any data you might have stored on your product and then delete it.
  • Remove all confidential, proprietary, and personal information.
  • Also remove any media such as flash drives, CDs, or PC cards and any cables or port devices that did not come with the product you are returning.
  • Dell authorized courier team will contact you and schedule the pickup.
  • Return all products, along with all media, documentation, and other items that Dell included in your original shipment, in their original packaging.
  • Also remember that Dell is not responsible for any confidential, proprietary, or personal information you leave on a returned product. We also are not responsible for lost or corrupted data, or for any damaged or lost removable media or devices you might include with your return.

A Note about Operating System:

Systems configured with an Intel® 8th/10th-generation or later CPU are designed to run optimally with the Microsoft Windows 11 operating system. Removing the factory-installed operating system to run a non-Windows 11 operating system (such as Windows XP or Windows 10) may make the product ineligible for return to Dell for a refund. It also can cause system instability and performance issues that your warranty, support, or service agreements may not cover.

When will I receive my refund?

• Please be advised that it may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
• You are required to handover the system to our authorised logistics partner within 3 business days once logistics contacts you for pickup.
• Dell must receive any authorized return within 14 days from the date customer receives an email confirmation about pickup. Your refund or credit may be reduced or eliminated if you do not ship your return in time for us to receive it within 14 days of our authorization.
• For approved returns, Dell will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of any applicable restocking fees (described later in this policy)
• If you have not yet received your credit or refund beyond the above timeframe, please contact Customer Support for assistance.

Are there any exceptions?

  1. You cannot return software at any time, unless the software you are authorized to return is:
    1. An operating system or application that Dell installed on a returnable product that you are returning within that product’s return period.
    1. Software on physical media such as a DVD or CD that you have not opened or removed from its sealed package.
    1. Software delivered electronically for which you have not accepted the license agreement or other applicable terms.
  2. Products that are not eligible for return at any time include:
    1. APEX, data storage, data protection, converged infrastructure, hyperconverged infrastructure, and networking products
    1. Dell Wyse™ and Wyse-branded products
    1. Non-Dell-branded enterprise hardware and software products

Customized products

  • Unless you have specifically agreed otherwise in your written agreement with Dell, there is no right of return for software purchased under any type of volume license arrangement.
  • Dell reserves the right to deny any returns in circumstances involving repeated returns, violation of the Dell Terms of Sale, or other impermissible activity.

Are there any fees?

Dell may charge to re-stock a product you return.

Dell will not charge a re-stocking fee if the product you are returning is defective. Dell also will not charge a re-stocking fee if you have to return a product because Dell made an error.
In other cases, Dell may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.

Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated.

Examples of these kinds of discounts and promotions include:

“Buy a computer and get a free printer.”
If you return the computer but keep the printer, Dell may reduce your refund or credit by the value of the printer.

“Buy a monitor and get a gift card.”
If you return the monitor but already spent the money on the gift card, Dell may return your refund or credit by the value of the gift card.

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