INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Where can I check the status of my Laptop Order?
Online: Your Online Order Support provides you with the most current status of your order. To help manage your order refer to the “Action Menu” to initiate return, contact Customer Support and more.
- Confirmed Status – Your order is being processed and has not shipped. You will have access to information and actions such as:
- Estimated Delivery Date
- All the order details
- Shipped Status – Your order, or part of your order has shipped. The shipping details will include:
- Ship Date
- Your tracking information will not be available immediately after your order has shipped.
- Tracking Information/Carrier Links will be displayed when your order has been handed over to the Outbound Logistics provider.
- Details on each box or package that is shipping
- Delivered Status – Your order, or part of your order has been delivered.
- Online Invoice Copy
- Online Packing Slip Copy
- Confirmed Status – Your order is being processed and has not shipped. You will have access to information and actions such as:
Did Rskrish receive my payment?
- Once your order is received, we will send you an order acknowledgment email.
- Once we have received your payment authorization your will move to production
- If your order shows in “Processing” status, we haven’t been able to process your payment yet.
As soon as we have received and processed your payment, you will receive an order confirmation email.
Why is my payment declined on www.rskrish.com?
- To protect your security and privacy, your banker cannot provide information about why your payment was declined.
It is not unusual for this to happen, and the most common reasons are listed below:- Card issuers may flag any unexpected activity on your account, such as online orders or high value purchases, regardless of the amount of funds available.
- Cards have limits on how much money can be charged or accessed in a single day. Regardless of available funds in the account, your banker may require you to request a higher purchase limit to complete the transaction.
- Please contact your banker if your payment was unsuccessful or declined.
Why have I not received an Order acknowledgement email?
- If you have placed the order at www.rskrish.com and your payment was unsuccessful your will not receive an Order Acknowledgement email.
- In the event your payment was successful, please check your Spam mailbox to see if your email filters have identified the Order Acknowledgement email from Dell as spam.
- If you have not received an Order Acknowledgement email within one hour after placing your order, please contact your banker to verify the reason for payment decline.
Why is it taking too long to process my payment?
- Once your order is placed, your payment will usually be processed within the same business day.
Your order will move to "Confirmed" status once your payment is processed.- Your order will move to "Confirmed" status once your payment is processed. In the event your payment takes longer to process refer to the below timelines based on your method of payment.
- Credit / Debit Card Payments: The payments processing can take one business day.
- EMI: The payment processing can take one business day. The EMI conversion is subject to your bank approval.
- Internet Banking: The payment processing can take up to four business days.
- UPI: The payment processing can take up to four business days.
Why have I been charged taxes?
Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on the state where your order is being shipped and on the products that you bought.
Name: Suraj Uphadhaya
Ph No: 7428381879
Email: rskrishdellexclusivestore@gmail.com