FAQ

Order Status

• Where can I check the status of my Laptop Order?
  • Online: Your Online Order Support provides you with the most current status of your order. To help manage your order refer to the “Action Menu” to initiate return, contact Customer Support and more.
    1. Confirmed Status – Your order is being processed and has not shipped. You will have access to information and actions such as:
       • Estimated Delivery Date
       • All the order details
    2. Shipped Status – Your order, or part of your order has shipped. The shipping details will include:
       • Ship Date
       • Your tracking information will not be available immediately after your order has shipped.
       • Tracking Information/Carrier Links will be displayed when your order has been handed over to the Outbound Logistics provider.
       • Details on each box or package that is shipping
    3. Delivered Status – Your order, or part of your order has been delivered.
       • Online Invoice Copy
       • Online Packing Slip Copy

Payment Issues

Did Rskrish receive my payment?

• Once your order is received, we will send you an order acknowledgment email.
• Once we have received your payment authorization your will move to production
• If your order shows in “Processing” status, we haven’t been able to process your payment yet.
• As soon as we have received and processed your payment, you will receive an order confirmation email.

Why is my payment declined on www.rskrish.com?

• To protect your security and privacy, your banker cannot provide information about why your payment was declined.It is not unusual for this to happen, and the most common reasons are listed below:
  1. Card issuers may flag any unexpected activity on your account, such as online orders or high value purchases, regardless of the amount of funds available.
  2. Cards have limits on how much money can be charged or accessed in a single day. Regardless of available funds in the account, your banker may require you to request a higher purchase limit to complete the transaction.
  3. Please contact your banker if your payment was unsuccessful or declined.

Why have I not received an Order acknowledgement email?

• If you have placed the order at www.rskrish.com and your payment was unsuccessful your will not receive an Order Acknowledgement email.
• In the event your payment was successful, please check your Spam mailbox to see if your email filters have identified the Order Acknowledgement email from Dell as spam.
• If you have not received an Order Acknowledgement email within one hour after placing your order, please contact your banker to verify the reason for payment decline.

• Why is it taking too long to process my payment?
  Once your order is placed, your payment will usually be processed within the same business day.
  Your order will move to “Confirmed” status once your payment is processed.
  • Your order will move to “Confirmed” status once your payment is processed. In the event your payment takes longer to process refer to the below timelines based on your method of payment.
  • Credit / Debit Card Payments: The payments processing can take one business day.
  • EMI: The payment processing can take one business day. The EMI conversion is subject to your bank approval.
  • Internet Banking: The payment processing can take up to four business days.
  • UPI: The payment processing can take up to four business days.
• Why have I been charged taxes?
  • Dell is required by law to collect sales taxes that apply to your order. Sales taxes vary, depending on the state where your order is being shipped and on the products that you bought.

Delivery

• Will I be notified when my Dell Order is about to be delivered?
  There will be no notification prior to carrier delivery. The carrier link provided on your order will provide the latest delivery information.
• Do I need to sign for delivery?
  • The Shipment might require a signature depending up on various factors, including product type, price, delivery location Etc.
  • If you are not available to sign for the delivery, you can arrange for another adult to accept the delivery on your behalf –at the same address.
• Can I change my delivery address?
  • As soon as you have submitted your order, the delivery address is verified.
  • To help prevent fraud, we cannot change the delivery address after your order is submitted and verified.
  • If you won’t be available to accept delivery, you can arrange for another adult to take delivery on your behalf — as long as it is at the same address.

Cancellations

• Can I cancel my order? 
  • Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts. Please contact customer care to request a cancellation of your order.
  • After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. However, you can exercise your right to cancel.
• What is Your Right to Cancel?
  Rskrish will not accept Cancellation and Returns within 14 days of delivery of your products,
• How do I exercise Right to Cancel?
  • If you wish to exercise your Right to Cancel, you must inform us of your decision to cancel.
  • You can do so by contacting Customer Support from support@rskrish.com
• Why has my order been cancelled?
  Your order may have been cancelled for one of the following reasons:
  • Your order may have been cancelled for one of the following reasons:
    1. Payment Issue: We either have not received your payment or have not been able to process your payment successfully.

Product Availability: The product you’ve ordered is no longer available or there was a part shortage.

• Your original order number may have been cancelled and a new order number may have been created.

Extend Warranty Options

Invoices & Packing Slips

• What is a packing slip?
  • Every order that is delivered by the carrier includes a packing slip that lists all the items included in the delivery.
  • This document should be packed on top of the shipping box when your order is delivered.

How can I get a copy of my invoice?
Invoices are available 48 hours after the order ships. A copy of the invoice is emailed to your registered email as soon as the order has invoiced.

Can I get a copy of Bill of Entry document?

• The original bill of entry document is included with your shipment.
• This copy is official and must be kept safe by the customer who wish to claim GST input tax credit.